Case study

The Client

The largest nonprofit health system in the Northeast United States.


New Jersey


Health Management



The Situation

The Client’s health system was: 

  • Struggling to meet budgeted length of stay (LOS)
  • Holding 90 patients per day in its Emergency Department
  • Experiencing 100% occupancy in its Emergency Department
  • Unable to receive referrals or satisfy patients
  • Generating low satisfaction from referring facilities and patients

Additionally, the health system was implementing new inpatient case management and utilization management systems at the same time, resulting in low satisfaction from referring facilities and patients. Lacking concurrent workflows throughout the entire hospital, The Client needed to consult a subject matter expert (SME) and subcontractor for expert perspectives and targeted outcomes.

The Challenge

The Client had previously engaged 10 different consulting firms and subcontractors to no avail. Despite countless efforts from key stakeholders at its hospital, The Client was unable to share success with its consultants or subcontractors. As patience wore thin and health services suffered, The Client could no longer afford to waste time or resources on ineffective “solutions.”

The Solution

Blount Consulting Solutions partnered with KPMG Health Care Advisory and The Client to serve as trusted advisors, consultants, and business management partners. KPMG Health Care Advisory sought an experienced SME to provide clinical and operation leadership to the on-site team.

With “boots on the ground,” our team:

  • Initiated a hospital-wide rollout
  • Implemented healthcare improvement (HI) best practices
  • Evaluated rounds across multiple disciplines
  • Analyzed and redesigned employee roles and responsibilities
  • Scrutinized and redeveloped workflows
  • Redeveloped and implemented workflows
  • Instituted healthcare improvement (HI)
  • Created capacity to receive referrals in a timely fashion

The Result

The Client achieved its budgeted length of stay throughput and reduced ED holding to five fewer patients per day.

Blount Consulting Services and KPMG demonstrated success where 10 other consultants and subcontractors could not. Both companies were engaged to follow up one year after services were put in place. A year later, The Client was still able to demonstrate sustainable results.


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